Remove From Buy It Again Amazon
Frequently asked questions about returns, refunds and replacements
What can I render?
You may request returns for virtually items you buy from the sellers listed on Amazon.in. All the same, you tin can only return items explicitly identified as "returnable" on the production item folio and/or our policy and within the 'return window' menstruum. Please refer to the Amazon.in Returns policy. to know which categories are "non-returnable" and the specific return windows for categories eligible for return.
Items are returnable if you've received them in a condition that is -
- Physically damaged
- Has missing parts or accessories
- Defective
- Different from its description on the product detail page on Amazon.in
How to return items?
- Go to Your Orders. (ensure yous have signed in before)
- Choose an item that you want to return or supplant.
- Select a reason from menu and continue.
For seller-fulfilled orders, you need to contact the seller to initiate returns. To practice so -
- Go to Your Orders.
- Choose an item that you want to return or replace.
- Select Contact seller. You lot will exist directed to the Seller Messaging Assistant.
- Select the appropriate choice and outset the chat.
Go to Your Orders to initiate a return.
Note: The in a higher place process is applicable only if the product is returnable and the return window is even so active.
If you lot need to contact the seller, this must exist done in line with our return policy mentioned in Amazon.in Returns Policy. If a seller fails to accost your query in three business concern days, the Amazon A-to-z Guarantee is available to you.
What are the return guidelines?
Following are the return guidelines:
- Your address and the item that y'all wish to return must be eligible for return.
- If the render is not eligible for Pickup, a Cocky-Return option will exist given. For more details, please see our Return Selection up and Self Ship Guidelines.
- One time the return is received, you will, in accordance with Amazon.in Refund Policy, be issued a refund to your original payment method.
For Pay on Delivery orders, refunds will exist processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (equally Amazon Pay remainder).
For Pay on Delivery orders, refunds volition exist processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (every bit Amazon Pay balance).
Where can I view condition of return?
- Locate the item from Your Orders
- Select Render/Refund status
How can I return a Souvenir?
To initiate return, please visit the Gift Returns option. Enter the order number.
Detailed guidance on render procedure can exist found here.
Y'all can also return a gift item in commutation for an Amazon Pay Gift Card, if the gift giver has sent a Gift Receipt to you lot. For guidance on returning a souvenir item using a gift receipt, please see Gift Receipts.
How can I return a Gift Card?
Gift cards once purchased cannot exist cancelled or returned due to regulatory restrictions.
If you need assistance with adding gift carte balance to your business relationship or using it, delight refer our policy on Amazon Pay Gift Card.
Tin I return a Global Store Product?
The General Returns Policy is applicative for all Amazon Global Shop Products. Eligible products tin can be returned through courier Option-up or Cocky-return. We simply offer Self-Return for products worth more than Rs.25,000.
For more than details, delight see our Amazon Global Store Return & Refund Policy.
Tin can my club be replaced?
Merely 
Fulfilled by Amazon items, 
Prime eligible items and few Seller Fulfilled items can be replaced.
If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the production detail folio, or has missing parts or accessories, it will be eligible for a costless replacement as long equally the exact item is bachelor with the same seller.
For more details, please come across Amazon.in Replacement Policy.
When will I get my refund?
Following are the refund processing timelines after the detail is received past Amazon or the Seller notifies us of the receipt of the render:
| Refund method | Refund Time-frame | |
| FBA orders | Seller-Fulfilled orders | |
| Prepaid Orders | ||
| Amazon Pay Residuum | 2 hours | |
| Credit/Debit Card | 2-4 Business concern Days | 3-five Business Days |
| Net Banking (Credited to Bank Account) | ||
| UPI Linked Banking company Account | 2-four concern days | |
| Pay on Delivery Orders | ||
| NEFT to Depository financial institution Business relationship | 2-iv Business Days | 3-5 Business Days |
| Amazon Pay Balance | two hours | |
| Paper Cheque | viii-x business concern days | |
For more details, please see Amazon.in Refund Policy
Source: https://www.amazon.in/gp/help/customer/display.html?nodeId=202115040
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